Watch #SMILEcon

Watch Presentations From Birmingham, UK SMILE Conference September 9-11, 2014 Live & Archived at

Social media posts of the SMILE Conference use hash tag #SMILEcon.

Several presentations at the 10th Social Media Internet & Law Enforcement Conference hosted by West Midlands Police Department in Birmingham, UK will be available to watch live and anytime later on Google Plus and Youtube. All links will be posted on this page. Please share with interested persons the link SMILECONFERENCE.COM/LIVE to watch all the videos either live or later:

Schedule of Google Plus Hangouts On Air #SMILEcon Birmingham (All times are indicated in Greenwich Mean Time or UTC)

Tuesday September 9th, 2014
Morning sessions

The journey so far: British policing and social media

Ian Hopkins, DCC, Greater Manchester and Digital Media Lead, ACPO
Session description coming soon.

9:35 am – 10:30 am A strategic approach to social media integration in policing

Amanda Coleman, Head of Corporate Communications, Greater Manchester Police
Amanda will talk through the four year journey of Greater Manchester Police from broadcast to engagement. GMP just used RSS feeds in 2010 and in 2014 has used social media for promotion, in a crisis, has developed apps, and has a network of more than 350 officers and staff using social media to start dialogue and conversations with their communities. Amanda will explain the approach the Force has taken from creating a social media strategy through to maximising the opportunities of the latest digital developments.

10:45 am – 11:15 am Beaming video, engaging citizens and solving crime

Dan Barton, Head of Communications, West Midlands Police
West Midlands Police’s success at using digital technology to beam public meetings directly into the living rooms of local people will be the focus of the force’s message to the UK’s first international social media law enforcement conference. Officers from across the West Midlands are using Google Hangout technology to take part in live video streaming of local meetings. The free software means they can engage much more widely with a diverse range of local people than ever before – at no cost. Traditionally, local meetings attract few people. Often the same few dedicated individuals turn up every time, the location of meetings are often uninspiring and may involve travel and the timing of meetings can be inconvenient. By using new technology linked to social media, audiences can submit questions in advance or on the night, log in live to the meeting or tune in later to see what’s been said. Following a series of four recent public meetings held recently in south Birmingham using live video streaming, the average audience tuning in swelled from around 20 to over 1,000. Since the force started using live videos and web chats, over 30,000 people have taken part.

1:15 pm – 2:30 pm UK Blue Light Services: Digital Strategy and delivery for emergency services

Neil Griffiths, Commander, West Midlands Fire; Anna MacArthur, Communication Manager, London Ambulance National Health Service Trust; Kerry Blakeman, Chief Inspector and Moderator, West Midlands Police
Senior representatives from Police, Fire & Ambulance with extensive experience in setting the strategy through to delivering digital social media engagement will share their extensive experience. From how the fire department used Bambuser during a massive fire at recycling depot to managing important safety messages at a large New Year’s gathering. This interactive discussion will continue with delegate questions.

4:00 pm – 5:00 pm Community E-Mobilization: Leveraging Technology to Enhance Public Safety and Trust

Keynote Peter Sloly, Deputy Chief, Toronto Police
Deputy Chief Peter Sloly has brought Social Media and Law enforcement to the forefront for The Toronto Police Service. Social media, cyber security and information communication technology has changed every aspect of society which has, in turn, created massive changes for policing in the internet era. Social media is now a part of core policing as well as being a critical element for police officers to improve public safety and public trust. Deputy Sloly will be discussing how the Toronto Police Service has leveraged digital/social/cyber technologies as well as discussing other challenges and opportunities within the Law Enforcement community.

Day Two Plenary: Event Management
Wednesday, September 10th, 2014
Morning Sessions

9:00 am – 10:50 am The ConnectedCOPS Awards, sponsored by LexisNexis

Sponsors, judges and former recipients will announce the 2014 winners of the ConnectedCOPS Awards
Winners of the prestigious ConnectedCOPS Awards will be announced in eight categories. Winners from around the world will share stories of their work.

2:00 pm – 2:45 pm Learning Curves

Michael Brown, Inspector, West Midlands Police
Inspector Brown is known for his pioneering work handling mental issues with social media. He will present lessons learns about his own professional development as well as intelligence gathering in policing on the issue of mental health and policing, street triage and knowledge exchange. Inspector Brown will also will describe his own experience transitioning from using social media in a personal capacity to that of a professional capacity.

3:15 pm – 4:00 pm Supporting the policing plan through targeted content and digital engagement

David Bailey, Inspector, Interim Corporate Communications Director, Staffordshire Police
Staffordshire Police has a simple mission, keeping our communities safe and reassured. Over the past five years the force has used digital channels to actively engage with our communities about the issues that matter most to them. The communities views and concerns are heard at all levels of policing in Staffordshire but you can’t listen unless you are part of the conversation. Understanding how communities can be reached, what drives engagement and how they react is part of daily business in Staffordshire, this presentation will provide examples of how we have tackled issues ranging from rape and child abduction to theft of garden tools and motorcycles using social media and importantly how we targeting the specific audiences.

4:00 pm – 5:00 pm Social Media & The Role of a Chief Constable

Keynote Chief Constable Simon Cole, Leicestershire Police
Leicestershire Chief Simon Cole will explain how being an enthusiastic Tweeter has brought him closer to his team and the communities they serve. He will discuss how the professional and personal presence of police leaders on social media can transform their relationship with the public, improve visibility, accessibility and accountability and drive up standards of service. Simon will also describe how his own force has pioneered social media as a key tool for neighbourhood policing, crime investigation and the policing of major events.

Day three
Wednesday, September 11th, 2014
2:00 pm – 3:00 pm TBD

Keynote TBD
Session description coming soon.